GUIDEQuick Guide

GUIDE #03Wi-Fi Manual

5G

How to connect to Wi-Fi

  • STEP 01

    Power On

    Press and hold power button for 3 seconds.

    *Depending on the surrounding network, or if you are within an airport area, sometimes it takes 5-10 minutes to connect to the internet.
    If it does not connect after 10 minutes, restart the unit by pressing and holding the power button for 15 seconds.

  • STEP 02

    Check if all LED lamps are on

    All LED lights turn blue to be ready for use (in 1 minute)

    When all LED lights turn blue (within 1~10 minutes after powered on), the unit is ready to use.

    *In case you cannot connect to Wi-Fi, restart the unit by pressing and holding the power button for 15 seconds.

  • STEP 03

    Enter SSID and Wi-Fi password

    Connect to Wi-Fi from the SSID#

    *If communication is not possible even after correct settings, press the power button for 15 seconds and restart the device.

    Notes on Smartphone Settings for Overseas Use
    Be sure to make the following settings to avoid high packet charges due to automatic communication.
    1. if you will not be making voice calls using your phone number in your destination country→Turn on Airplane mode and Wi-Fi.
    If you will be making voice calls using your phone number in your destination country, please turn off mobile data communication and data roaming.
    The updates and update functions listed below may generate a large amount of data communication, so we recommend turning them off beforehand. Automatic backup function of cloud storage such as iCloud, software updates, and application updates

  • How to Set Wi-Fi Connection on Your Device

    iPhone/iPod Touch/iPad

    1
    Go to "Settings" then "Wi-Fi", and turn on the Wi-Fi option
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your phone, and select it
    3
    Enter the password that is also printed on the back side of your Wi-Fi router
    4
    Tap "Join". After successfully connected, there will be a check mark (✔) beside the SSID name

    Android

    1
    Go to "Settings" then "Network and Internet". Turn on the Wi-Fi options
    *this step could be different between different Android phone brands
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your phone, and select it
    3
    Enter the password that is also printed on the back side of your Wi-Fi router
    4
    Tap "Connect"

    macOS

    1
    Click the Wi-Fi icon on the status bar, on the top right part of your screen
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your screen, and select it
    3
    Enter the password that is also printed on the back side of your Wi-Fi router
    4
    Click "Join"

    Windows

    1
    Click the Wi-Fi icon (or the globe icon) on the taskbar, on the bottom right part of your screen.
    *Taskbar location could be different according to your settings
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your screen, and select it
    3
    On the "Network Security Key" section, enter the password that is also printed on the back side of your Wi-Fi router
    4
    Click "next" to start the connection

  • How to set up mobile data communication and data roaming

    iPhone/iPod Touch/iPad

    1
    Go to Settings > Mobile Communications or Mobile Data Communications
    2
    Open "Communication Options" and turn off the data roaming item.
    *Display will vary depending on the model and setting status.

    Android

    1
    Open "Settings" > "Network and Internet
    2
    Open "Mobile Network" and turn off the Data Roaming item.
    *Display will vary depending on the model and setting status.

    Fair Usage Policy

    For our fixed-price data network products, we are providing our customers sufficient data for normal usage, by using local networks in each area. However, there are times that network providers, inside and outside Japan, will limit the network transmission towards users who are using large amount of data during short period of time in order to maintain network quality and to ensure fair usage among users, by cutting off the connection, significantly dropping the connection speed, etc.
    In the event that network limitation occurs, we are unable to recover this situation during your usage period.
    Please refer from using a large amount of data such as watching videos, online calls, downloading big files, doing online games, etc. Rental fee will still occur even when network limitation is in place.

How to charge the Wi-Fi unit itself

  • Please use your own cable and charger.

    WiFiBOX is a service where you only rent the Wi-Fi unit itself. Please use your own cable and charger for charging. Make sure you have the charger type below.

    Important: Certain types of chargers are also not compatible.

    How to Charge

    Connect using a USB Type-C cable.

    Connect the Wi-Fi unit's USB Type-C port to your charger.
    When you see all four blue LEDs on, it has finished charging.

    Precautions:
    ・Forcing the cable to plug to a charger while it is clearly incompatible, could damage the connector. Please be careful.
    ・Unplug the cable as soon as it finishes charging.

    If the WiFiBOX unit cannot be charged even after trying the above steps, please check the guide on this this page as well.

How to use as power bank

  • 01Connect your USB Type-C cable to your smartphone

    02Charging will start.*If the power is on, charging will start automatically.

    03You can make sure how much power is left via the LED battery indicator. *Once you finish charging, do not forget to plug it off immediately, otherwise you will lose power of the Wi-Fi unit.

In case you encounter problems

Cannot get connected to internet
  1. Make sure Wi-Fi setting on your device is on.
  2. Restart your device.
  3. Restart the Wi-Fi unit by pressing and holding the power button for 15 seconds.
  4. Move to another place where signals may be stronger. If you are in an airport area, in a crowded place or in mountainous areas, there are times where it cannot connect properly.
Cannot power on or charge Wi-Fi unit
  1. In case you cannot power on Wi-Fi unit, make sure if it is not out of or short of battery.
  2. Once it is sufficiently charged, try to power it on by pressing to hold power button for 15 second.
Power bank function does not work
  1. Make sure the Wi-Fi unit is not out of, or short of battery
Lost or stolen
  1. From Order History in your My Page, select your order number and tap “Problem/Lost Report”

*You may have to compensate lost/stolen unless you are enrolled in Wi-Fi Assurance.
*you may have to compensate for the lost/stolen unit, unless you are covered by Wi-Fi Assurance.

Inquiries and FAQs

If you cannot get your problems resolved, please contact us via the link below.

Help Center


Wi-Fi unit details

  • 1Mobile LED

    Blue on Connected to 5G mobile network

    Green on Connecting to 4G mobile network

    Blue flashing Connecting to mobile network

    LED off Not connected to mobile network

  • 2Data Communication LED

    Blue on Data communication available

    Blue flashing Data being transmitted

    Red on Error (e.g., no data plan, out of service area, backend error)
    Off Powering up or not ready

  • 3Wi-Fi LED

    Blue flashing Wi-Fi starting up

    Blue onConnected to Wi-Fi

    LED offNot connected to Wi-Fi

  • 4Battery LED

    4 Blue LEDs onMore than 75% remained

    3 Blue LEDs onRemained between 50% and 75%

    2 Blue LEDs onRemained between 25% and 50%

    1 Blue LED onRemained between 15% and 25%

    1 Red LED flashing Less than 15% remained

  • 5Power Button

    To power on : Press and hold for 3 seconds.

    To power off : Press and hold for 3 seconds.

    To restart : Press and hold for 15 seconds.

  • 6Type-C port

    This is the connector for charging the WiFiBOX.

    Input: Compatible with chargers and charging cables supporting up to -5V/3A output.

    ※Please provide your own cable and charger.

    Output: 5V/1A for charging smartphones and similar devices.