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Terms of Use

Terms of WiFiBOX Membership

Article 1 (Definitions of Terms)

The following terms used in these Terms of WiFiBOX Membership (hereinafter the “Terms”) have the meanings set forth in the respective items:

  1. WiFiBOX Members (Membership) refer to persons who have, after having voluntarily agreed to these Terms, completed the membership registration through the prescribed procedure.
  2. The Service is a collective term for the functions that the Company provides on the WiFiBOX site, and the services concerning the rental and return of devices, and support for them.
  3. My Page means such part of a Web application system operated or managed by the Company that is a dedicated page for a WiFiBOX Member, where the Member can use the various functions provided by the Company (i) with the ID and password particular to the Company issued at the time of membership registration or (ii) through the external service account login designated by the Company.
  4. Users mean WiFiBOX Members, individuals, or corporations who apply for and use the WiFiBOX Mobile Communication Device Rental Service.

Article 2 (Application of Terms)

  1. These Terms apply to all registered WiFiBOX Members, and the Service is available according to these Terms.
  2. All notes provided by the Company on the WiFiBOX site and My Page constitute part of these Terms and apply to WiFiBOX Members.

Article 3 (Procedure for Membership Registration)

  1. A person who agrees to these Terms and the Basic Terms of the WiFiBOX Mobile Communication Device Rental Service and completes the membership registration through the membership procedure prescribed by the Company will acquire eligibility as a WiFiBOX Member.
  2. If the Company finds that any of the following items apply to an applicant for membership registration, the Company may not approve the application for membership registration or delete the membership registration; provided that the Company will in no way be responsible to disclose its reason:
    • When the person submits false information at the time of a membership application
    • When the applicant has ever violated these Terms
    • When the Company otherwise deems it improper to register the person for services
  3. Presentation of identity verification documents
    • A User or applicant will present official identity verification documents as requested by the Company when applying for membership or making reservations for a mobile communication device.
    • If a service falls under the rental service stipulated in the law on the prevention of the wrongful use of cellular phones, a User or applicant will present official identity verification documents of the User or applicant stipulated in the law.
    • If a User or applicant fails to present identity verification documents as requested by the Company, the Company may refuse to provide a service.

Article 4 (Management of Member ID and Password)

  1. A WiFiBOX Member will properly manage a user ID and password to be used for the Service at his/her own responsibility.
  2. A WiFiBOX Member will under no circumstances transfer or loan the user ID and password to a third party or share them with a third party.
  3. When a login is made with a user ID and password that match registered information, the Company will deem it use by the WiFiBOX Member who is registered with that user ID.
  4. If damage occurs as a result of a third party’s use of the user ID and password, the Company will be only responsible for the direct and ordinary damage unless it is caused by an intentional act or the gross negligence of the Company.

Article 5 (Changes of Registered Information)

If any registered information of a WiFiBOX Member is changed, the Member will promptly register the current information. If damage occurs as a result of the failure to change the registered information in a timely and proper manner, the Company will be only responsible for the direct and ordinary damage unless it is caused by an intentional act or the gross negligence of the Company.

Article 6 (Withdrawal from Membership)

  1. A WiFiBOX Member can withdraw from the Service through the withdrawal procedure prescribed by the Company.
  2. The withdrawal procedure is not available when any transaction is ongoing, including cases where there is any application for which payment is not completed or any product not returned.

Article 7 (Disclaimer of Company)

  1. While the Company strives to provide WiFiBOX Members with a reliable usage environment and service information in the Service, the Company will not guarantee the following items:
    1. The Service, and the products, services, and information available through the Service are appropriate and match the desires and expectations of a WiFiBOX Member.
    2. There is no interruption, delay, or stoppage of a system, loss of data due to a failure of the telecommunications line or computer, unauthorized access to data, or similar incidents.
    3. E-mails and other communications sent in connection with the Service are free from computer viruses and other harmful programs.
    4. The Service continues and remains the same.
  2. If any damage is caused as a result of a violation by a WiFiBOX Member of these Terms or other relevant terms, the Company will be only responsible for the direct and ordinary damage unless it is caused by an intentional act or the gross negligence of the Company.

Article 8 (Prohibitions)

In using the Service, a WiFiBOX Member will not engage in any act that falls or is likely to fall under any of the following items:

  1. An act of violating legislation or public order and morals
  2. An act related to criminal activity
  3. An act of infringing copyrights, trademark rights, or other intellectual property rights contained in the Service, including its content
  4. An act aimed at destroying or interfering with the Company, another Member or a third party’s service, or a function comprising a server, network, or other social infrastructure
  5. An act of commercially using any information obtained with the Service
  6. An act that is likely to interfere with the operation of the Company’s service
  7. An act of making or attempting to make unauthorized access to the Company or a third party
  8. An act of collecting or accumulating personal information or data
  9. An act of using the Service for any illegal purpose
  10. An act of causing disadvantage, damage, or discomfort to a Member of the Service or a third party
  11. An act of identity theft against a Member
  12. An act of loaning or transferring the Member ID and password to a third party or sharing them with a third party
  13. An act of publicizing, advertising, soliciting customers, or conducting other business in the Service without the Company’s authorization
  14. An act aimed at meeting unacquainted people of the opposite sex
  15. An act of providing profits to an antisocial force directly or indirectly
  16. Any other acts the Company deems improper

Article 9 (Suspension or Discontinuation of Service)

  1. If the Company finds any of the following items applicable, the Company may discontinue or suspend the provision of all or part of the Service without advance notice to WiFiBOX Members:
    1. When maintaining or inspecting a system of the Service periodically or urgently
    2. When it is no longer viable to provide the Service because of any force majeure, including an earthquake, lightning, or other natural disaster, or a fire, power failure, or other accident or interference by a third party
    3. When the Company is forced to conduct emergency maintenance or inspection to deal with a system failure or increase in system load
    4. When the Company is forced to conduct emergency maintenance or inspection to ensure the security of WiFiBOX Members
    5. When the Company otherwise finds it difficult to provide the Service
  2. If discontinuation or suspension of the Service causes any disadvantage or damage to a WiFiBOX Member, the Company will be only responsible for the direct and ordinary damage unless it is caused by an intentional act or the gross negligence of the Company.

Article 10 (Discontinuation of Service or Deregistration of Member)

  1. If the Company finds that a WiFiBOX Member falls under any of the following items, the Company may discontinue providing the Service to the Member, change the Member ID and password of the Member, revoke the membership, or remove the registered information without advance notice:
    1. When the person violates any provision hereof
    2. When it turns out that any registered information is false
    3. When the person fails to pay fees or charges
    4. When the person fails to respond to communications from the Company for a given period of time
    5. When it turns out that the person engages in an unjust act in using the Service
    6. When the person enters a wrong password given times during a given period of time
    7. When the person has not used the Service for three (3) years or longer (no login to the Service)
    8. When it turns out that the person engages in an unjust act in connection with the use of the Service
    9. When the Company otherwise finds the use of the Service inappropriate
  2. If an act of the Company under this article causes any damage to a WiFiBOX Member, the Company will be only responsible for the direct and ordinary damage unless it is caused by an intentional act or the gross negligence of the Company.

Article 11 (Handling of Member Information)

The Company will properly handle personal information collected from WiFiBOX Members in accordance with its Privacy Policy (About the Handling of Personal Information).

Article 12 (Changes and Discontinuation of Service)

The Company may change the content of the Service or discontinue providing the Service without notice to WiFiBOX Members. If this measure causes any damage to a WiFiBOX Member, the Company will be only responsible for the direct and ordinary damage unless it is caused by an intentional act or the gross negligence of the Company.

Article 13 (Notification or Communication)

A WiFiBOX Member and the Company will exchange notification and communication by the methods prescribed by the Company. The Company will give notification and communication to a WiFiBOX Member by publishing them on the service website or directly contacting the contact information registered as Member information. The Company will deem that the notification and communication are reached to the WiFiBOX Member at the time the Company sends them.

Article 14 (Revision to Terms)

  1. If the Company finds that any of the following items apply, the Company may revise these Terms without obtaining consent of WiFiBOX Members individually:
    1. When it matches general interests of WiFiBOX Members
    2. When it is not contrary to the purpose of the Terms, and it is reasonable in the light of circumstances of changes, including the need for changes and appropriateness of the revised contents
  2. If the Company revises these Terms under the preceding paragraph, the Company will announce such revision, their contents after revision, and time of effectuation sufficiently in advance of the time of effectuation by publication on the Company’s website or by any other method the Company deems appropriate.

Article 15 (Prohibition of Transfer of Rights and Obligations)

Without the advance written consent of the Company, a WiFiBOX Member will not transfer the status under a service contract or any rights and obligations hereunder to a third party or offer them as a security.

Article 16 (Governing Law, Agreed Jurisdiction)

These Terms shall be construed in accordance with the laws of Japan, and if a lawsuit is required in connection with these Terms, it shall be brought in the Tokyo District Court or the Tokyo Summary Court as the agreed exclusive jurisdiction in the first instance.

Supplementary Provisions

  • Established on April 1, 2022
  • Revised on August 9, 2022

Basic Terms of WiFiBOX Mobile Communication Device Rental Service

Article 1 (Definitions of Terms)

The following terms used in these Basic Terms of the WiFiBOX Mobile Communication Device Rental Service (hereinafter the “Terms”) have the meanings set forth in the respective items:

  1. The Service means a mobile communication device rental service provided by Telecom Square, Inc. (hereinafter the “Company”).
  2. WiFiBOX Members (Membership) refer to persons who have, after having voluntarily agreed to the Terms of WiFiBOX Membership, completed membership registration through the prescribed procedure.
  3. Users mean WiFiBOX Members, individuals, or corporations who apply for and use the WiFiBOX Mobile Communication Device Rental Service.
  4. Mobile Communication Devices mean communication equipment and terminals (SIMs, every type of terminals) and their accessory equipment that constitutes the Service.
  5. User Devices mean the Users’ own equipment and software.
  6. The Anshin Guarantee means a guarantee system that covers, during the period of the Service, any loss, theft, and damage of a Mobile Communication Device to the extent designated by the Company.
  7. My Page means such part of a Web application system operated or managed by the Company that is a dedicated page for a WiFiBOX Member, where the Member can use various functions provided by the Company (i) with the ID and password particular to the Company issued at the time of membership registration or (ii) through the external service account login designated by the Company.
  8. Boxes mean the equipment located in airports by which a Mobile Communication Device is checked out and returned. A User will check out or return the Mobile Communication Device of the Company by removing it from the Box or inserting it into the Box.

Article 2 (Application of Terms)

  1. These Terms are provided by the Company to set out basic matters concerning the use of the Service.
  2. The Company may revise these Terms without obtaining the consent of WiFiBOX Members individually if the Company finds that any of the following items apply:
    1. When it is a revision that does not damage the general interests of WiFiBOX Members
    2. When it is not contrary to the purpose of the Terms, and it is reasonable in light of the circumstances of changes, including the need for changes and appropriateness of the revised contents
    3. When these Terms need to be revised according to an amendment to legislation or for any other reason
  3. If the Company revises these Terms not based on the preceding paragraph, the Company will announce such revision, the contents after the revision, and time of effectuation sufficiently in advance of the time of effectuation by publication on the Company’s website or by any other method the Company deems appropriate.
  4. If there is any inconsistency between the translation version and the Japanese version of the Terms, the Japanese version will take precedence.

Article 3 (Scope of Service)

  1. The Service will apply only to the functions of the service site of WiFiBOX provided by the Company and Mobile Communication Devices rented by it.
  2. When a User uses a User Device to use the Service, the Company will in no way guarantee its operation or fitness for the purposes of use that depends on the specifications and operation of the User Device.
  3. In the event that the Service becomes unavailable for a reason attributable to the telecommunications company to which the communication line belongs, the Company will require restoration from the said telecommunications company or any other company through which the line has been sold. In this case, the Company’s liability will be limited to direct and ordinary damage.

Article 4 (Presentation of Identity Verification Documents)

  1. A User will submit identity verification documents when applying for WiFiBOX Membership or when making reservations for checking out or returning a Mobile Communication Device if the Company requests it.
  2. If a service falls under the rental service stipulated in the law on the prevention of the wrongful use of cellular phones, a User will present official identity verification documents of the User stipulated in the law.

Article 5 (Formation of Rental Contract)

  1. The rental contract of a Mobile Communication Device (hereinafter a “Rental Contract”) will take effect between the User and the Company when the User becomes a WiFiBOX Member through the procedure prescribed by the Company and applies for the use of the Service and the Company approves the User’s application when the Company finds the contents of the application appropriate and gives notice to the User.
  2. The Company will give the notice under the preceding paragraph by e-mail, in writing, or by any other method the Company deems appropriate.
  3. Even if the User delays confirming the notice of approval under paragraph 1 for personal reasons, a Rental Contract will take effect.

Article 6 (Matters that Warrant Attention on Application)

  1. The model of the Mobile Communication Device that the Company provides will be decided by the Company.
  2. A User may apply for only one Mobile Communication Device per application.
  3. A User falling under any of the following items may not apply for the Service:
    1. A ward, person under curatorship, person under assistance, or minor (except where the statutory agent gives consent)
    2. A person on whom suspension of use is imposed by the credit card company, agency payment service, or financial institution regarding the credit card designated by the User
    3. A person who has ever failed to pay usage fees or other charges
    4. A person who has ever committed a criminal offense or an act that is likely to result in a crime
    5. An organized crime group, member or associate member of an organized crime group, company affiliated with an organized crime group, corporate racketeer or equivalent person, or a person for whom five (5) years have not passed since the person ceases to be any of the foregoing
    6. A person of whom the Company deems inappropriate to accept an application

Article 7 (Increments and Period of Contract)

  1. A contract will be made in one-day increments based on the local time of the rental place of a Mobile Communication Device.
  2. A contract period of the Service will start on the scheduled date of receipt and end on the scheduled date of return.
  3. If a period is extended, the scheduled date of return will be the date designated at the time it is extended.
  4. The procedure for an extension of a period must be taken by 23:59 on the day following the scheduled date of return, and it must be completed within the deadline (including payment).
  5. Fees will accrue from the scheduled date of receipt to the scheduled date of return.
  6. In the event of a delay of return, arrearages will accrue in one-day increments from the day following the scheduled date of return.
  7. If a User is unable to return the device to a Box due to a failure, submergence, or forgetting to return it at the return location, the User will promptly contact the Company and will return it by the method separately notified by the Company.
  8. If a User who subscribes to the Anshin Guarantee under the Rental Contract extends the service period, the User will subscribe to the Anshin Guarantee also for the extended period.
  9. The maximum contract period (including any extended service periods) will be 180 days from the scheduled date of receipt when it is first applied for.

Article 8 (Changes to Application)

  1. After the completion of an application and payment, a User cannot change the contents of the application.

Article 9 (Cancellation and Rescission of Rental Contract)

  1. If a User expresses the intention of cancellation to the Company by the scheduled date of receipt before receiving a Mobile Communication Device, the Company will agree to the cancellation (hereinafter “Cancellation”).
  2. If the Company finds that any act of a User falls under any of the following items, the Company may rescind the Rental Contract without advance notice to the User; provided that in this case, the Company will not return the usage fees already paid:
    1. When the membership registration contains false information
    2. When the application contains false information
    3. When the User fails to pay fees
    4. When the User violates any prohibition hereunder
    5. When it is found that the credit standing of the User has significantly changed or is likely to change
    6. When the User fails to return the device on the scheduled date of return without notice (hereinafter “Failure to Return”)
    7. When the User fails to receive a Mobile Communication Device on the scheduled date of receipt without notice
    8. When the User engages in any act that is significantly prejudicial to the relationship of trust between the parties to the contract
  3. Cancellation
    1. If a User expresses the intention to cancel a Rental Contract to the Company by the scheduled date of receipt before receiving a Mobile Communication Device, Cancellation will take effect on the Rental Contract.
    2. The User will express the intention to cancel under the preceding paragraph by applying for Cancellation from My Page.
    3. Refund for Cancellation will be processed by credit card. If a User wishes any method of refund other than with a credit card, including a bank transfer, the Company will refund the remaining amount after the deduction of a refund fee from the amount of the refund. The User will inquire about the fee at the time of Cancellation as it differs depending on the method of refund.
    4. No Cancellation will be accepted on or after the day following the scheduled date of receipt or after the receipt of a Mobile Communication Device.
  4. No show

    If a User fails to receive the device on the scheduled date of receipt designated by the person without expressing the intention of Cancellation to the Company, the Company will collect the amount of the usage fee determined at the time of application.

Article 10 (Custody of Device and Expenses for Receipt and Return)

  1. A User who receives a Mobile Communication Device will bear expenses for custody of it.
  2. A User will bear any expenses that may be incurred when receiving a mobile terminal device or returning it to the Company.

Article 11 (User’s Duty to Report)

  1. A User who falls under any of the following items will report it to the Company promptly:
    1. When there is a change to the contents of the application
    2. When it is impossible to return the Mobile Communication Device due to damage, theft, loss, or any other reason
    3. When the User wishes to extend the period of the Rental Contract

Article 12 (Usage Fees and Matters that Warrant Attention)

  1. No other method of payment will be available than those provided by the Company.
  2. Payment will be implemented at the time an application is finalized.
  3. Payment for extension of a period will be implemented at the time an application for extension is finalized.
  4. Usage fees for the Service will be presented on the Company’s website.
  5. If the Company cannot confirm return after the scheduled date of return, the Company may claim arrearages from the User. The daily amount of arrearages will be the daily amount applied for. If a User fails to return the Mobile Communication Device within seven (7) days after the scheduled date of return, the Company may claim from the User the indemnification prescribed by the Company as shown in annex 1.
  6. If a User has a Mobile Communication Device stolen or lost, the Company may claim the indemnification prescribed by the Company as shown in annex 1, and the User will be responsible to report the incident to the Company.
  7. Upon the receipt of a report under paragraph 6, the Company will promptly request the telecommunications company to shut down the line; provided that the User will bear the communications and other charges for any use of the line before the shutdown.
  8. If a User receives or returns a Mobile Communication Device by home delivery service, the User will bear charges for the service.
  9. If a User uses a Mobile Communication Device in any other manner than the one designated by the Company, or in any other country or region than the one reported by the User at the time of application, the Company may claim the fees prescribed for such use.
  10. The Company will claim the following communications charges from the User:
    1. Communication line usage fees and other expenses arising for unauthorized use of a Mobile Communication Device by a third party that is lost or stolen
    2. Communication line usage fees and other expenses for use in any other country or region than the one reported at the time of application
    3. Communication line usage fees and other expenses for use of a Mobile Communication Device for communications that are unexpected to the User
    4. Usage fees incurred for use of any devices or software owned by the User, which the Company pays on behalf of the User
  11. A User will bear any communication line usage fees incurred for a firmware update of the rented device.
  12. If the Company’s equipment is found damaged, the Company will claim the indemnification prescribed by the Company from the User who has damaged the equipment.
  13. In the event of failure to make payment by the due date prescribed by the Company, the Company will claim delay damages at the rate of 14.6% per annum.

Article 13 (Anshin Guarantee)

A User agrees to the following items:

  1. Once a Mobile Communication Device is received, an application or cancellation of the Anshin Guarantee is not available.
  2. The Anshin Guarantee covers all or part of the liability for an indemnification for loss, theft or damage of a Mobile Communication Device, and it does not guarantee any communication line usage or other fees arising before shutdown of the line, lost earnings of the User due to loss/theft/damage, or any other similar loss.
  3. If a User has a Mobile Communication Device lost, stolen or damaged, the User will apply for compensation from My Page of the service when the User subscribes to the Anshin Guarantee.
  4. A User who fails to make an application under the preceding paragraph will not receive compensation and will pay the indemnification set forth in annex 1.

Article 14 (Handling of Personal Information)

The Company will properly handle personal information collected from WiFiBOX Members in accordance with its Privacy Policy (About the Handling of Personal Information).

Article 15 (Rules Agreed by Users)

  1. A User will not engage in any of the following acts:
    1. Transferring or loaning a Mobile Communication Device to a third party
    2. Removing the SIM card from a Mobile Communication Device
    3. Unauthorized entry of a PIN code to a Mobile Communication Device
    4. A criminal offense or an act that is likely to result in a crime
    5. An act that violates or is likely to violate public order and morals or legislation;
    6. Disassembling, modifying, repairing, transferring, loaning, or reselling a Mobile Communication Device, transferring its ownership, establishing pledge on it, or offering it as a security, or other similar acts
    7. An act of writing or presenting the line number of a Mobile Communication Device on printed matter or other materials that are made public
    8. An act of using a Mobile Communication Device in any way other than the normal method of use
  2. A User agrees to the following items:
    1. A calling number of a Mobile Communication Device will not be changed on a loan-by-loan basis but used continuously.
    2. There are locations where communication is interfered with due to local conditions even when they are on the map within of the Service’s service area, and thus the Service may be unavailable depending on the reasons of the carrier.
    3. When a home delivery service is used, the device may not be delivered on the delivery date due to transportation delay of the transportation company.
    4. A Mobile Communication Device is precision equipment with a consumable battery so that the service may become unavailable due to failure or deterioration.
    5. The Company may disclose information of a User at the request of the police or other investigation agency.
    6. The Company will under no circumstances be responsible to change the way to provide the Service.
    7. The Company will in no way be responsible for any issue experienced by a User in installing/uninstalling accessory software of a data communication service, or for any failure of a User Device used by the User.

Article 16 (Claims for Damages)

  1. A User will not engage in any of the following acts, and the Company may claim compensation for any damage that may be caused to the Company owing to any of them:
    1. An act that infringes or is likely to infringe copyrights or other intellectual property rights of the Company or a third party
    2. An act that infringes or is likely to infringe the privacy or image rights of the Company or a third party
    3. A criminal offense or an act that results or is likely to result in a crime
    4. An act of interfering with the operation of a data communication service, including unauthorized access to the server
    5. An act that violates or is likely to violate public order and morals or legislation
    6. An act of providing a computer virus or other harmful program using a data communication service
    7. An act of violating the Act on Regulation of Transmission of Specified Electronic Mail or the Act on Specified Commercial Transactions
  2. If any of the following items apply, the Company may terminate the provision of or temporarily suspend a data communication service; provided that in this case, the Company will give advance notice to the applicant or User to such effect by the method the Company deems appropriate, except where it is urgently required, or it is impossible to give notice for unavoidable reasons:
    1. When communication is not available due to a failure of facilities or services, maintenance work, or similar reasons
    2. When communication is not available for reasons of an infrastructure operator or application provider
    3. When it is unavoidable because of other technical reasons or business performance of the Company
  3. 3. If a User causes any damage to a third party, or if a dispute arises between a User and a third party in connection with the use of the Service, the User will settle it at his/her own responsibility and expense and will not impose any liability whatsoever on the Company.

Article 17 (Scope of Company’s Liability for Connection Failure)

  1. The Company will be responsible for a connection failure of a Mobile Communication Device of the Service (hereinafter a “Connection Failure”) only when it is caused by a failure of the Mobile Communication Device provided by the Company, and if a Connection Failure is caused by any of the following items, the Company will be only responsible for the direct and ordinary damage:
    1. A Connection Failure arising out of the way of the User’s handling or use of the device
    2. A Connection Failure arising out of the specifications, operations, configuration, or compatibility of a User Device
    3. A Connection Failure arising out of reasons of a telecommunications line company, Internet service provider, or application provider
    4. A Connection Failure arising out of the User’s usage environment of the Mobile Communication Device, including geographical features, buildings or other obstacles, or radar or radio interference caused by home appliances
    5. A Connection Failure caused by a natural disasters or other force majeure
    6. A Connection Failure arising out of any other reason not attributable to the Company
  2. If a User fails to make troubleshooting according to the user’s guide or contact the Company’s support center when any failure other than the preceding paragraph occurs, the User will be responsible for service unavailability resulting from the failure, and the Company will be only responsible for the direct and ordinary damage.

Article 18 (Limitation in Compensation by Company)

If the Company causes any damage to a User for any reason attributable to the Company, the Company will be responsible for the direct and ordinary damage incurred by the User up to the amount of usage fees of the Service and will not be responsible for any lost earnings or other special damage whether it is foreseeable or not (except where the User falls under a consumer under the Consumer Contract Act, and it is caused by an intentional act or the gross negligence of the Company).

Article 19 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan, and any lawsuit arising from these Terms in connection with rights and obligations shall be brought in the Tokyo District Court or the Tokyo Summary Court as the agreed exclusive jurisdiction in the first instance.

Article 20 (Restrictions on Packet Usage by Telecommunications Company under Fair Usage Policy)

Data communication products of the Company directly use local lines to secure a sufficient data capacity for general use. However, a telecommunications company inside and outside Japan may impose a limitation in the amount of traffic for a User who makes a large volume of data communication in a short period of time from the perspective of maintenance of network quality and fair use of radio waves. In this case, the Internet connection may be lost, or the communication speed may drop significantly. Thus, in the event of communication restrictions, the communication with a Mobile Communication Device cannot be restored within the service period. The User will refrain, whenever possible, from using services for video viewing, Internet calls, downloading of large files or online games, or for a car navigation system for which packet communications occur constantly. Should communication restrictions be imposed, the User will still pay usage fees to the Company.

Supplementary Provisions

  • Enforced on April 1, 2022
  • Revised on July 20, 2023

Annex 1

1.Anshin Guarantee

A User will be exempted from all or part of the liability for an indemnification if a Mobile Communication Device is damaged or lost while using the Mobile Communication Device by an accident or theft not attributable to the User on the condition that the conditions for the Anshin Guarantee set forth in item (1) below are met.

  1. Conditions for the Anshin Guarantee
    • Damage or loss of the Mobile Communication Device is not attributable to the User.
    • The User informs the Company of the situation of damage or loss of the Mobile Communication Device before returning the Mobile Communication Device.
    • The User presents a certification of the accident or theft issued by the local police or any other certification when so requested by the Company.

    *If the certification is unavailable, the User will notify the Company to such effect.

  2. Disclaimer
    • The Anshin Guarantee does not cover any communications or other charges arising before shutdown of the line, lost earnings of the User, or any other similar loss due to theft or damage.

2.Arrearages and indemnification

  1. Arrearages

    If a User fails to return a Mobile Communication Device on the scheduled date of return, the following arrearages will be claimed from the User. If the Company cannot confirm return within seven (7) days after the scheduled date of return, the amount set forth in (2) indemnification below shall be claimed according to the model of the Mobile Communication Device, which takes into consideration the device price and arrearages.

    • The daily amount of a usage fee per day
  2. Indemnification

    In the event of damage or loss (including theft) of a Mobile Communication Device rented to a User or equipment of the Company for a reason attributable to the User, the following indemnification shall be claimed:

    • Box (12-slot type): 100,000 yen/box
    • Box (48-slot type): 400,000 yen/box
    • Mobile Communication Device:
      • For complete damage, loss: 25,000 yen/device
      • For partial damage: 3,000 yen/device
    • Others: The amount to be claimed will be evaluated by the Company.

    *In the case of damage of a Mobile Communication Device or the Company’s equipment, the Company will check the condition of the damage at the time of return of the Mobile Communication Device. If the check finds circumstances that give arise to an indemnification, the Company will claim the indemnification regardless of the reason.

    *In the case of loss, the Company will claim an indemnification regardless of the reason. However, the User will be exempted from all or part of the liability for an indemnification for the Mobile Communication Device when the User subscribes to the Anshin Guarantee, and the conditions for the Anshin Guarantee are met.