Only 4 steps.
Book on WiFiBOX website, scan the QR code at your desired WiFiBOX location and pick up your Wi-Fi unit.
Book your data plan on WiFiBOX website
Scan QR code shown on the box
Pick your pocket wifi up and rental service starts.
Slot it back in and all set!
Select a country or region
Choose your data plan
Credit Card/Debit Card
*Prepaid cards aren't supported.
We do not charge you any card fee. The amount you see during your booking process is the amount you pay.
Express Checkout (Shop Pay)
If you choose "express checkout" (Shop Pay), your address and credit card information will be stored safely. The next time you are about to make a purchase from us, you just need to enter 6-digit verification codes sent to your registered phone number.
**Shop Pay is a service provided by Shopify, Inc.
Can I Get an Official Receipt?
Receipts can be downloaded from My PageOrder History after the rental has started.
*Receipts are issued in Japanese only. We apologize for any inconvenience this may cause.
You cannot modify any order that has been paid.
If you only want to change your pick up or return place, you don't need to modify anything. You can directly go to your pick up/return place of choice.
Cancellation procedure can be done via your "My Page". Click here to login to My Page.
Login to My Page
After you log in, choose the order number from your order history.
On the order detail page, click the "cancel" button. After the cancellation is successful, we will notify you via email.
Open "How to pick up" email
Visit “QR code scanning page” from the URL.
Scan QR code and tap “Pick-up”.
Pick up your pocket Wi-Fi and your rental service begins.
Find an empty slot on the WiFiBOX machine
To return, just slot it back to a WiFiBOX housing. You will hear a click, and the return process is done.
Insert your pocket wifi back and all set
Insert it back with "WiFiBOX" logo side up
Insert it back as shown by the arrows
When you hear “click”, that means your return process is done. You will receive a drop-off confirmation email.
Please take necessary procedure explained in My Page (Order History)> Order Number> "Extension" button.
Tap “Extension” button.
*Please note that if you fail to extend your rental period, Wi-Fi unit will no longer work the following day after the expected date of return.
Select a new drop-off date, tap “Add to Cart” and purchase now. Extension completed.