Only 4 steps.
Book on WiFiBOX website, scan the QR code at your desired WiFiBOX location and pick up your Wi-Fi unit.

• Step 01

  Book your data plan on WiFiBOX website

  

• Step 02

  Scan QR code shown on the box

  

• Step 03

  Pick your pocket wifi up and rental service starts.

  

• Step 04

  Slot it back in and all set!

  

• STEP 01

  Select a country or region

  

  Choose your destination on the top page. If you wish to choose the Regional Plan, choose your destination countries first.

• STEP 02

  Choose your data plan

  

  Choose your data plan and go to your shopping cart.

• STEP 03

  Create Account/Login

  

  In order to purchase, you need to register yourself as a member.

• STEP 04

  Payment

  

  Please confirm your order details, and finish your purchase. *If you have a promotional coupon, enter the coupon code and click “apply”.
  *Regarding payment methods
  You can use your credit card (VISA, Mastercard, American Express, and JCB).

Credit Card/Debit Card

Express Checkout (Shop Pay)

If you choose "express checkout" (Shop Pay), your address and credit card information will be stored safely. The next time you are about to make a purchase from us, you just need to enter 6-digit verification codes sent to your registered phone number.

**Shop Pay is a service provided by Shopify, Inc.

Can I Get an Official Receipt?

Can I Get an Official Receipt?

Receipts can be downloaded from My PageOrder History after the rental has started.

*Receipts are issued in Japanese only. We apologize for any inconvenience this may cause.

You cannot modify any order that has been paid.
If you only want to change your pick up or return place, you don't need to modify anything. You can directly go to your pick up/return place of choice.

Cancellation procedure can be done via your "My Page". Click here to login to My Page.

Cancellation Procedure

• STEP 01

  Login to My Page

  After you log in, choose the order number from your order history.

  

• STEP 02

  Order Detail

  On the order detail page, click the "cancel" button. After the cancellation is successful, we will notify you via email.

  

• STEP 01

  Open "How to pick up" email

  

  An email with the subject below will be sent to you.

  [WiFiBOX]How To Pick Up Your Wi-Fi Unit

  You are advised to keep and open this URL at your smartphone or tablet to be able to scan QR code.

  *Please click herefor the map of pickup locations and business hours.

  View Map

• STEP 02

  Visit “QR code scanning page” from the URL.

  

  You can also access the above page (to read the QR code), by accessing your “My Page” (Order History) and clicking the “pick up” button on the right side of the order number.

• STEP 03

  Scan QR code and tap “Pick-up”.

  

  Follow the instructions on the page to scan the QR code with your camera, then tap the "Receive" button on your smartphone screen.

• STEP 04

  Pick-up done

  Pick up your pocket Wi-Fi and your rental service begins.

  In a moment, your Wi-Fi unit will pop out from the machine. Do not leave the until you receive your unit.

  You will receive a "Precautions/Confirm This Before Using" e-mail immediately after picking up the unit, so please be sure to read it before starting the Wi-Fi connection.

• STEP 01

  Find an empty slot on the WiFiBOX machine

  

  To return, just slot it back to a WiFiBOX housing. You will hear a click, and the return process is done.

  Where to drop off

• STEP 02

  Insert your pocket wifi back and all set

  

  Insert it back with "WiFiBOX" logo side up

  Insert it back as shown by the arrows

  When you hear “click”, that means your return process is done. You will receive a drop-off confirmation email.

• STEP 01

  

  Please take necessary procedure explained in My Page (Order History)> Order Number> "Extension" button.

• STEP 02

  

  Tap “Extension” button.
  *Please note that if you fail to extend your rental period, Wi-Fi unit will no longer work the following day after the expected date of return.

• STEP 03

  

  Select a new drop-off date, tap “Add to Cart” and purchase now. Extension completed.