GUIDEQuick Guide

GUIDE #03Wi-Fi Manual

How to connect to Wi-Fi

  • STEP 01

    Power On

    Press and hold power button for 3 seconds.

    *Depending on the surrounding network, or if you are within an airport area, sometimes it takes 5-10 minutes to connect to the internet.
    If it does not connect after 10 minutes, restart the unit by pressing and holding the power button for 15 seconds.

  • STEP 02

    Check if all LED lamps are on

    All LED lights turn white to be ready for use (in 1 minute)

    When all LED lights turn white (within 1~10 minutes after powered on), the unit is ready to use.

    *In case you cannot connect to Wi-Fi, restart the unit by pressing and holding the power button for 15 seconds.

  • STEP 03

    Enter SSID and Wi-Fi password

    Connect to Wi-Fi from the SSID#

    *If communication is not possible even after correct settings, press the power button for 15 seconds and restart the device.

    Notes on Smartphone Settings for Overseas Use
    Be sure to make the following settings to avoid high packet charges due to automatic communication.
    1. if you will not be making voice calls using your phone number in your destination country→Turn on Airplane mode and Wi-Fi.
    If you will be making voice calls using your phone number in your destination country, please turn off mobile data communication and data roaming.
    The updates and update functions listed below may generate a large amount of data communication, so we recommend turning them off beforehand. Automatic backup function of cloud storage such as iCloud, software updates, and application updates

  • How to Set Wi-Fi Connection on Your Device

    iPhone/iPod Touch/iPad

    1
    Go to "Settings" then "Wi-Fi", and turn on the Wi-Fi option
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your phone, and select it
    3
    Enter the password that is also printed on the back side of your Wi-Fi router
    4
    Tap "Join". After successfully connected, there will be a check mark (✔) beside the SSID name

    Android

    1
    Go to "Settings" then "Network and Internet". Turn on the Wi-Fi options
    *this step could be different between different Android phone brands
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your phone, and select it
    3
    Enter the password that is also printed on the back side of your Wi-Fi router
    4
    Tap "Connect"

    macOS

    1
    Click the Wi-Fi icon on the status bar, on the top right part of your screen
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your screen, and select it
    3
    Enter the password that is also printed on the back side of your Wi-Fi router
    4
    Click "Join"

    Windows

    1
    Click the Wi-Fi icon (or the globe icon) on the taskbar, on the bottom right part of your screen.
    *Taskbar location could be different according to your settings
    2
    Check the SSID printed on the back side of your Wi-Fi router. Ensure that the same SSID is available within the wireless network list on your screen, and select it
    3
    On the "Network Security Key" section, enter the password that is also printed on the back side of your Wi-Fi router
    4
    Click "next" to start the connection

  • How to set up mobile data communication and data roaming

    iPhone/iPod Touch/iPad

    1
    Go to Settings > Mobile Communications or Mobile Data Communications
    2
    Open "Communication Options" and turn off the data roaming item.
    *Display will vary depending on the model and setting status.

    Android

    1
    Open "Settings" > "Network and Internet
    2
    Open "Mobile Network" and turn off the Data Roaming item.
    *Display will vary depending on the model and setting status.

    Fair Usage Policy

    For our fixed-price data network products, we are providing our customers sufficient data for normal usage, by using local networks in each area. However, there are times that network providers, inside and outside Japan, will limit the network transmission towards users who are using large amount of data during short period of time in order to maintain network quality and to ensure fair usage among users, by cutting off the connection, significantly dropping the connection speed, etc.
    In the event that network limitation occurs, we are unable to recover this situation during your usage period.
    Please refer from using a large amount of data such as watching videos, online calls, downloading big files, doing online games, etc. Rental fee will still occur even when network limitation is in place.

How to charge the Wi-Fi unit itself

  • Please use your own charger.

    WiFiBOX is a service where you only rent the Wi-Fi unit itself. To charge the unit, please use the charger you have for your smartphone. Make sure you have the charger type below.

    Important: make sure your charger uses USB Type-A on the charging block.
    Charger with USB Type-C cannot be used since the unit is not compatible with DC5V/3A power output.
    Certain types of chargers are also not compatible.

    How to Charge

    Using the Built-in Cable

    1. Pull out the Type-A cable from the unit.

    Place your finger on the edge of the cable head with ▲ mark on it, and slide it down while pressing.

    2. Plug the cable to a charger

    The USB Type-A in this unit is a reversible type on both sides. Plug that to a charger, and start charging.
    When you see all four green LEDs on, it has finished charging.

    Precautions:
    ・Forcing the cable to plug to a charger while it is clearly incompatible, could damage the connector. Please be careful.
    ・Unplug the cable as soon as it finishes charging.

    Using your USB cable

    Connect using a USB Type-A to C cable.

    Connect the Wi-Fi unit's USB Type-C port to your USB Type-A charger.
    When you see all four green LEDs on, it has finished charging.

    Important: make sure your charger uses USB Type-A for the charging block.
    Charger with USB Type-C cannot be used since the unit is not compatible with DC5V/3A power output.

    Precautions:
    ・Forcing the cable to plug to a charger while it is clearly incompatible, could damage the connector. Please be careful.
    ・Unplug the cable as soon as it finishes charging.

    If the WiFiBOX unit cannot be charged even after trying the above steps, please check the guide on this this page as well.

How to use as power bank

  • 01Plug in the corresponding cable to your smartphone

    02 Press the charge button. It will activate the power bank mode.

    03You can make sure how much power is left via the LED battery indicator. *Once you finish charging, do not forget to plug it off immediately, otherwise you will lose power of the Wi-Fi unit.

In case you encounter problems

Cannot get connected to internet
  1. Make sure Wi-Fi setting on your device is on.
  2. Restart your device.
  3. Restart the Wi-Fi unit by pressing and holding the power button for 15 seconds.
  4. Move to another place where signals may be stronger. If you are in an airport area, in a crowded place or in mountainous areas, there are times where it cannot connect properly.
Cannot power on or charge Wi-Fi unit
  1. In case you cannot power on Wi-Fi unit, make sure if it is not out of or short of battery.
  2. Once it is sufficiently charged, try to power it on by pressing to hold power button for 15 second.
Power bank function does not work
  1. Make sure the Wi-Fi unit is not out of, or short of battery
  2. Make sure that you have pressed the charge button to activate the power bank mode.
Lost or stolen
  1. From Order History in your My Page, select your order number and tap “Problem/Lost Report”

*You may have to compensate lost/stolen unless you are enrolled in Wifi Assurance.
*you may have to compensate for the lost/stolen unit, unless you are covered by Wi-Fi Assurance.

Inquiries and FAQs

If you cannot get your problems resolved, please contact us via the link below.

Help Center


Wi-Fi unit details

  • 1Mobile LED

    White onConnected to mobile network

    White flashingConnecting to mobile network

    Red flashingSome problem happens

    LED offNot connected to mobile network

  • 2Data Communication LED

    White onData communication available

    White flashingData being transmitted

  • 3WiFi LED

    White onConnected to Wi-Fi

    LED offNot connected to Wi-Fi

  • 4Battery LED

    4 LEDs onMore than 75% remained

    3 LEDs onRemained between 50% and 75%

    2 LEDs onRemained between 25% and 50%

    1 LED onRemained between 10% and 25%

    1 LED flashingLess than 10% remained

  • 5Charge Button

    Once plugged in to another device that needs charging, press this button.

  • 6Power Button

    To power on : Press and hold for 3 seconds.

    To power off : Press and hold for 3 seconds.

    To restart : Press and hold for 15 seconds.

  • 7Charge Plug

    USB Type-A For charging the Wi-Fi unit itself

    MicroUSB For charging Android smartphone

    Lightning For charging iPhones

    USB Type-C For charging Android smartphones

  • 8Type-C port

    This is to charge the Wi-Fi unit itself.

    * This port does not work for 3A fast charging but does for 5V/2A only.