Power On
Press and hold power button for 3 seconds.
*Depending on the surrounding network, or if you are within an airport area, sometimes it takes 5-10 minutes to connect to the internet.
If it does not connect after 10 minutes, restart the unit by pressing and holding the power button for 15 seconds.
Check if all LED lamps are on
All LED lights turn white to be ready for use (in 1 minute)
When all LED lights turn white (within 1~10 minutes after powered on), the unit is ready to use.
*In case you cannot connect to Wi-Fi, restart the unit by pressing and holding the power button for 15 seconds.
Enter SSID and Wi-Fi password
Connect to Wi-Fi from the SSID#
How to Set Wi-Fi Connection on Your Device
iPhone/iPod Touch/iPad
Android
macOS
Windows
Fair Usage Policy
For our fixed-price data network products, we are providing our customers sufficient data for normal usage, by using local networks in each area. However, there are times that network providers, inside and outside Japan, will limit the network transmission towards users who are using large amount of data during short period of time in order to maintain network quality and to ensure fair usage among users, by cutting off the connection, significantly dropping the connection speed, etc.
In the event that network limitation occurs, we are unable to recover this situation during your usage period.
Please refer from using a large amount of data such as watching videos, online calls, downloading big files, doing online games, etc. Rental fee will still occur even when network limitation is in place.
Please use your own charger.
WiFiBOX is a service where you only rent the Wi-Fi unit itself. To charge the unit, please use the charger you have for your smartphone. Make sure you have the charger type below.
Important: make sure your charger uses USB Type-A on the charging block.
Charger with USB Type-C cannot be used since the unit is not compatible with DC5V/3A power output.
Certain types of chargers are also not compatible.
Using the Built-in Cable
1. Pull out the Type-A cable from the unit.
Place your finger on the edge of the cable head with ▲ mark on it, and slide it down while pressing.
2. Plug the cable to a charger
The USB Type-A in this unit is a reversible type on both sides. Plug that to a charger, and start charging.
When you see all four green LEDs on, it has finished charging.
Precautions:
・Forcing the cable to plug to a charger while it is clearly incompatible, could damage the connector. Please be careful.
・Unplug the cable as soon as it finishes charging.
Using your USB cable
Connect using a USB Type-A to C cable.
Connect the Wi-Fi unit's USB Type-C port to your USB Type-A charger.
When you see all four green LEDs on, it has finished charging.
Important: make sure your charger uses USB Type-A for the charging block.
Charger with USB Type-C cannot be used since the unit is not compatible with DC5V/3A power output.
Precautions:
・Forcing the cable to plug to a charger while it is clearly incompatible, could damage the connector. Please be careful.
・Unplug the cable as soon as it finishes charging.
If the WiFiBOX unit cannot be charged even after trying the above steps, please check the guide on this this page as well.
01Plug in the corresponding cable to your smartphone
02 Press the charge button. It will activate the power bank mode.
03You can make sure how much power is left via the LED battery indicator. *Once you finish charging, do not forget to plug it off immediately, otherwise you will lose power of the Wi-Fi unit.
*You may have to compensate lost/stolen unless you are enrolled in Wifi Assurance.
*you may have to compensate for the lost/stolen unit, unless you are covered by Wi-Fi Assurance.
If you cannot get your problems resolved, please contact us via the link below.
1Mobile LED
White onConnected to mobile network
White flashingConnecting to mobile network
Red flashingSome problem happens
LED offNot connected to mobile network
2Data Communication LED
White onData communication available
White flashingData being transmitted
3WiFi LED
White onConnected to Wi-Fi
LED offNot connected to Wi-Fi
4Battery LED
4 LEDs onMore than 75% remained
3 LEDs onRemained between 50% and 75%
2 LEDs onRemained between 25% and 50%
1 LED onRemained between 10% and 25%
1 LED flashingLess than 10% remained
5Charge Button
Once plugged in to another device that needs charging, press this button.
6Power Button
To power on : Press and hold for 3 seconds.
To power off : Press and hold for 3 seconds.
To restart : Press and hold for 15 seconds.
7Charge Plug
USB Type-A For charging the Wi-Fi unit itself
MicroUSB For charging Android smartphone
Lightning For charging iPhones
USB Type-C For charging Android smartphones
8Type-C port
This is to charge the Wi-Fi unit itself.
* This port does not work for 3A fast charging but does for 5V/2A only.