First-Time
User Guide

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WiFiBOX is a portable Wi-Fi rental service available for same-day pick-up. Pick up and return your WiFiBOX at over 750 locations across Japan, including airports and train stations.
Stay connected throughout your trip in Japanor in around 130 countries and regions worldwide.
Connect your smartphone, laptop, and other devices to the internet wherever you travel.

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2Pick Up Your WiFiBOX

Pick up your WiFiBOX at any WiFiBOX location across Japan, even if it’s different from the location selected when booking.

You can also pick up your WiFiBOX up to 2 days before your departure (rental start date).
No advance arrangements or additional fees are required.
Internet access will be available from the departure date (rental start date) selected when booking.

How to Pick Up Your WiFiBOX

  1. WEBで予約

    Open the QR Code Scanning Page

  2. QR読み取り

    Scan the QR code and tap “Pick Up”

  3. レンタル開始

    Pull out your WiFiBOX to complete pick-up

Learn More About Pick-up →

WiFiBOX is available at:
・50+ airport locations
・700+ train station and city locations

Find a WiFiBOX Location

  • Airports

  • Train Stations

  • Convenience Stores

  • Commercial Facilities

  • Workspaces

  • Bus Terminals

  • Hotels

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3Connect to Wi-Fi

Turn on your WiFiBOX and connect to the internet using the SSID and password.

Learn More About Wi-Fi Setup →

View WiFiBOX Specifications →

Turn On Your WiFiBOX

Press and hold the power button for 3 seconds. The LED on the left will blink for about 1–2 minutes while the device prepares to connect. Wait until it stops blinking. When all three white LED lights are on, your WiFiBOX is ready to connect.

*It may take a few moments before an internet connection is available. The center data LED will blink while data is being transmitted.

Connect to Wi-Fi

Use the SSID and password printed on the back of your WiFiBOX to connect your device to the Wi-Fi network.

4Use as a Power Bank

WiFiBOX comes with built-in charging cables and can also be used as a power bank.

Learn More About
Using the Power Bank →

Connect the appropriate built-in cable to your device, then press the charging button to start charging. To stop charging, simply unplug the cable.

*If your WiFiBOX is already turned on, charging will start automatically without pressing the charging button.

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5Charge Your WiFiBOX

Your WiFiBOX rental includes the Wi-Fi device only.
Please bring your own USB charger to charge your WiFiBOX.

Support for USB Type-C chargers (3A) is being rolled out.
Please note that some WiFiBOX devices may not yet support USB Type-C charging.

【Important】
*Chargers designed specifically for certain devices, including some Apple chargers, may not work properly with WiFiBOX.
We recommend bringing both USB Type-A and Type-C charging adapters if possible.
*Do not charge your WiFiBOX from a USB charging port or power bank, as this may cause damage.

Learn More About Charging →

Charging Method 1: Use the Built-in Charging Cable

Pull out the built-in USB Type-A cable and plug it into your USB charger.
Plug the USB charger into a power outlet to start charging your WiFiBOX.

Charging Method 2: Use a USB Type-C Cable

Connect the USB Type-C port on your WiFiBOX to your own USB Type-A or Type-C charger. Your WiFiBOX is fully charged when all four green indicator lights are on.

*Support for USB Type-C charging (3A) is being rolled out. Please note that some WiFiBOX devices may not yet support USB Type-C charging.

【Important】
*Chargers designed specifically for certain devices, including some Apple chargers, may not work properly with WiFiBOX. We recommend bringing both USB Type-A and Type-C charging adapters if possible.
*Do not charge your WiFiBOX from a USB charging port or power bank.

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6Return Your WiFiBOX

Return your WiFiBOX at any WiFiBOX location across Japan. You can return it to a different location from the one selected when booking.

Learn More About Returns →

Insert your WiFiBOX into an empty slot until you hear a click. Your return is then complete.
After returning your WiFiBOX, make sure you receive a return confirmation email.
If your return is not completed correctly, additional rental charges may apply.

If you do not receive the email or there are no empty slots, please contact Customer Support.

View WiFiBOX Locations

Need Help?

WiFiBOX Customer Support is available 24/7 for device issues and problems during your rental.

Contact us by email, chat, or phone.

Get Support →

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Frequently Asked Questions Frequently Asked Questions

    • What is a portable Wi-Fi rental service?

      It is a service that lets you rent a portable Wi-Fi router to connect your smartphone, laptop, and other devices to the internet while traveling. The rental fee includes data charges, so you can stay connected at a fixed rate.

    • What makes WiFiBOX different from other portable Wi-Fi rental services?

      WiFiBOX offers quick, self-service pick-up with no counter staff required. There is no need to wait in line at a busy airport counter or wait for a delivery. You only rent the Wi-Fi device itself, so there is no bulky accessory pouch to carry around.

    • How far in advance do I need to book?

      There is no advance booking deadline.
      You can book and pick up your WiFiBOX even on the day you need it, subject to availability and the operating hours of the pick-up location.

    • Is there a plan for traveling to multiple countries?

      Yes. Select a Multi-Country Plan and check the product details page for eligible countries and regions.

    • How many devices can connect to WiFiBOX at the same time?

      You can connect up to 5 devices at the same time.

    • What customer support is available?

      Visit our Help Center for assistance.
      device issues, 24-hour support is available.

      Contact the Help Center